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Prima Play Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Prima Play Casino. Please read them carefully before creating an account, making a deposit or taking part in any casino game. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, services or promotions.

Prima Play Casino operates under a licence issued by the Government of Curaçao, covering player account security and the random-number-generation systems that power its games library.

1. Acceptance and eligibility

These Terms & Conditions form an agreement between you and Prima Play Casino in relation to your use of the website and its services. They apply to visits, registrations, deposits, withdrawals, games, promotions and other activities carried out through the website. If you do not agree with these terms, you must not use the website or open an account.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. Access to the website is not an invitation to use gambling services in any jurisdiction where that activity is restricted or unlawful. We may limit or refuse access where required by law, regulation, risk controls or our internal procedures.

You must meet the applicable minimum age requirement before opening an account or playing for money. We may ask for evidence of age and identity at any stage. If you cannot provide suitable evidence, or if information supplied during registration cannot be verified, access to your account may be restricted until checks are completed.

Your responsibilities

  • Provide complete, accurate and current information during registration and whenever we reasonably ask you to update it.
  • Use the website only for your own personal and lawful purposes.
  • Keep your account login details private and take reasonable steps to prevent other people from accessing your account.
  • Tell us promptly if you believe your account has been accessed without permission or if any account information is incorrect.
  • Follow these terms, the rules shown for each game and any applicable promotion terms.
  • Check that your device, internet connection and software are suitable for accessing the website.

You must not create an account on behalf of another person, allow another person to use your account, or use the website for commercial, fraudulent or unlawful purposes. Accounts are generally intended for one person only. We may close or restrict accounts where we reasonably believe that an account is being shared, operated for another person or used in breach of these terms.

You may be asked to complete identity, age, payment, security, location or risk checks before or after an account is opened. These checks may require documents or other information. You agree to provide reasonable assistance and understand that some account functions may remain unavailable while a check is in progress.

2. Games, wagers and prohibited conduct

You are responsible for reviewing all information shown before confirming a wager, including the selected game, stake, outcome and any applicable conditions. A wager is normally treated as accepted when it is recorded by our systems. You should check your account history and use the available support channel through the website if you believe a transaction or game result is incorrect.

Games may be unavailable from time to time because of maintenance, technical issues, updates, connectivity problems or other operational reasons. We may suspend, withdraw or change a game or website feature where reasonably necessary. If a technical fault affects a game or transaction, we may take appropriate action, which can include voiding affected activity, correcting an error or returning an affected stake where applicable.

Game outcomes are determined by the relevant game system and its rules. You accept the outcome recorded in our systems unless there is clear evidence of an error. Records held by our systems may be used to determine the status of an account, wager, payment or game round, subject to applicable law and any rights you may have.

Prohibited conduct

  • Using false, misleading or stolen identity information.
  • Using payment methods that belong to another person without proper authorisation.
  • Attempting to bypass security, verification, location or account controls.
  • Using software, devices, bots or techniques designed to interfere with the website or gain an unfair advantage.
  • Exploiting an error, vulnerability or technical fault, or knowingly allowing another person to do so.
  • Engaging in money laundering, fraud, collusion or any other unlawful activity.
  • Harassing staff, other users or service providers, or submitting abusive, threatening or deliberately misleading material.
  • Opening or using multiple accounts to avoid restrictions or obtain an unfair benefit.

If we identify suspicious or prohibited activity, we may suspend an account, cancel affected transactions, withhold access to relevant funds while checks are completed, or take any other action permitted by law. We may also report concerns to appropriate parties where required or permitted. We do not have to disclose information that could compromise security, fraud prevention or an investigation.

You must not use the website to transfer funds between users, provide gambling services to another person or arrange wagers on behalf of someone else. You are responsible for all activity carried out through your account unless you have promptly reported unauthorised access and the circumstances show that you were not responsible.

3. Deposits, withdrawals and promotions

You may only use a payment method that you are authorised to use. Payment instructions, available methods and any applicable processing information will be shown on the website. You are responsible for checking those details before confirming a transaction and for any charges applied by your bank, card provider or other payment service.

A deposit must be made for the purpose of using the available services and not for an unlawful or improper purpose. We may delay, reject or reverse a transaction where a payment cannot be verified, appears unauthorised, conflicts with our risk controls or is otherwise not permitted. We may request information about the source of funds or the ownership of a payment method where reasonably necessary.

You should only deposit money that you can afford to lose. Before confirming a deposit, check the amount carefully and consider whether it fits within your personal gambling budget. A deposit is not a guarantee of winnings, and gambling losses remain your responsibility.

Withdrawal requests may be subject to account verification, payment checks, compliance requirements and any conditions displayed at the time of the request. You should ensure that your account details are accurate. We may return funds through an appropriate verified payment method and may ask for further information before processing a request. Nothing in these terms removes any rights you have under applicable consumer or gambling laws.

Promotions and bonuses

Any bonus, promotional offer, reward or campaign is subject to its own terms. Those terms may explain eligibility, entry requirements, expiry, wagering conditions, game restrictions, maximum use, withdrawal rules and other relevant limitations. You should read the specific offer terms before participating. If there is a conflict between these general terms and a promotion's specific terms, the specific terms will apply to that promotion to the extent of the conflict.

We may correct, amend, suspend or withdraw a promotion where there is an error, technical problem, suspected abuse or another legitimate reason. A promotion must not be used with multiple accounts, coordinated accounts or any other arrangement intended to obtain an unfair benefit. We may remove promotional benefits or associated winnings where the promotion has been misused or its conditions have not been met.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only play with money you can afford to lose and set personal limits before you begin. Avoid playing when affected by alcohol, drugs, stress or other circumstances that may affect your judgement. Never borrow money to gamble and do not chase losses by increasing your stakes.

  • Take regular breaks and keep track of the time and money you spend.
  • Use any account controls, limits, time-outs or self-exclusion options made available through the website.
  • Ask for help if gambling is affecting your finances, relationships, work, health or general wellbeing.
  • Contact the support options shown on the website if you need assistance with responsible gambling tools or account restrictions.
  • Consider stopping play if gambling no longer feels enjoyable or is causing concern.

4. Privacy, intellectual property and general conditions

Privacy and information

We collect and use personal information to provide the website and services, administer accounts, process transactions, verify users, prevent fraud, meet legal obligations, manage risk and improve our services. Further information about how personal information is handled is set out in the applicable Privacy Policy. By using the website, you acknowledge that information may need to be shared with payment providers, verification services, technology providers or authorities where reasonably necessary and permitted by law.

You should ensure that the information held on your account remains accurate. If your name, address, payment details or other relevant information changes, you should update it through the available account tools or support channel. We may retain certain information after an account is closed where required for legal, regulatory, security, accounting or dispute-resolution purposes.

Website content and intellectual property

The website, including its design, text, graphics, logos, software, features and other content, is protected by intellectual property rights. You may access and use the website for your personal, non-commercial purposes in accordance with these terms. You must not copy, reproduce, modify, distribute, frame, scrape, reverse engineer, sell or exploit website content unless you have permission or the law allows you to do so.

Availability and liability

We aim to keep the website secure and available, but online services cannot be guaranteed to operate without interruption, delay or error. We are not responsible for problems caused by your device, internet connection, telecommunications provider, payment provider or events outside our reasonable control. You should use suitable security software and keep your device and login information protected.

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from your use of the website or inability to use it. Nothing in these terms excludes, restricts or modifies any liability, guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law or other applicable legislation.

Suspension, closure and changes

You may stop using the website or request account closure at any time through the available support options. We may suspend or close an account where required for legal, security, responsible gambling, verification, payment, compliance or operational reasons, or where you breach these terms. Account closure does not remove obligations or rights that arose before closure, including obligations relating to outstanding transactions or investigations.

We may update these Terms & Conditions from time to time to reflect changes to the website, services, law, technology or risk controls. The current version will be made available on the website. Continued use after updated terms are published may constitute acceptance of the changes. If a change materially affects your rights or obligations, we will take reasonable steps to draw it to your attention where required.

Governing law and questions

These terms are intended to be read consistently with the laws that apply to the services and to you. Any dispute should first be raised through the support options available on the website so that it can be reviewed fairly. If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

If you have a question about these terms, your account, a promotion, a payment or a transaction, please use the relevant support channel displayed on the website. The support team may ask for information needed to confirm your identity and review the matter. These Terms & Conditions should be read together with the Privacy Policy, responsible gambling information, game rules and any promotion-specific terms shown on the website.